Refund & Returns
Request a Return
Tell us what you need to send back. Complete the form below and we'll issue a Return Authorisation (RMA) number and return instructions within two working days. We handle anchors, chain cable, connecting parts and deck equipment — supplied and certified.
→ Don't ship anything before you have your RMA number. Unauthorised returns may be refused.How it works
Submit this form with your order number and item details.
We issue an RMA number and return instructions.
Ship the goods to our yard, quoting the RMA.
We inspect, then confirm your refund or replacement.
Before You Submit
What can be returned?
Eligibility depends on the product, not just the order date. Check here before you fill out the form — it’ll save you a rejected request.
✓ Eligible for return
- Unmodified standard stock items
- Requested within 14 days of delivery
- Unused and in original, resaleable condition
- Accompanied by original certificates and packaging
✕ Final sale — not returnable
- Chain cable cut, shortened or assembled to length
- Anchors, chain or fittings manufactured or modified to order
- Goods proof-tested, certified or serialised to your order
- Galvanising, painting or marking done to your instruction
- Clearance, ex-stock or “sold as seen” items
What happens after you submit
Requests are reviewed by the same yard that shipped your order, not a separate returns department — so whoever issues your RMA already has your original certificates and order details on file. Standard stock, made-to-order and certified items are treated differently under our Refund and Returns Policy, so the reason you select above helps us route your request correctly the first time.
Questions
Answered straight, no sales pitch.
How do I request a return?
Fill out the form on this page with your order number, the items and quantity, and the reason for return. We’ll issue an RMA number and return instructions within two working days.
Can I ship the goods back before getting an RMA?
No. Don’t ship anything before you have your RMA number — unauthorised returns may be refused or returned to you at your cost.
What items can I request a return for?
Anchors, chain cable, connecting parts and deck equipment, provided they meet the conditions in our Refund and Returns Policy — unmodified standard stock within 14 days of delivery.
What should I include if my delivery arrived damaged?
Photos taken before the consignment was moved or unpacked, plus your order or confirmation number — this speeds up approval considerably, since we can compare the transit condition against what left our yard.
Not Sure Where To Start?
Talk to us directly.
If your return doesn’t fit the form above — a partial shipment, a certification question, or anything unusual — get in touch and we’ll sort it out directly, no ticket number required.
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