Legal
Refund and Returns Policy
Last updated: 10 Sep 2026
This policy sets out the terms on which Carbon Anchor & Chain accepts returns and issues refunds for goods we supply. Because much of what we supply is certified, cut to length, or made to order, return eligibility depends on the product. Please read clauses 03–05 before requesting a return.
Refund and Returns: Overview & Scope
This policy applies to orders placed through carbonchains.co and to orders confirmed by direct quotation. It forms part of, and is read together with, our Terms & Conditions of Sale, which prevail in the event of any conflict.
Nothing in this policy limits any rights you may have that cannot be excluded under applicable law.
Quotations & Order Acceptance
Quotations are valid for 30 days unless stated otherwise. An order is accepted once we issue an order confirmation. Grade, diameter, length, weight and certification are fixed at that point.
Check your confirmation carefully. Bespoke and cut items cannot be amended once production or cutting has begun.
Made-to-Order & Certified Goods
The following are supplied to your specification and cannot be returned or refunded, except where faulty or supplied in error by us:
- Chain cable cut, shortened or assembled to a specified length
- Anchors, chain or fittings manufactured, drilled or modified to order
- Goods proof-tested, certified or serialised to a specific vessel or order
- Galvanising, painting or marking carried out to your instruction
- Clearance, ex-stock or “sold as seen” items
Once chain has been cut or an item has been certified to your order, it cannot be resold as standard stock. These items are final sale.
Standard Stock — Return Window
Unmodified standard stock items may be returned within 14 days of delivery, provided you first obtain a Return Authorisation (clause 06) and the goods meet the conditions in clause 05.
Conditions for Return
To be accepted, returned goods must be:
- Unused and in original, resaleable condition
- Free from corrosion, marking, cutting or modification
- Accompanied by the original certificates, test documents and packaging
- Covered by a valid Return Authorisation (RMA) number
We reserve the right to refuse a return, or to reduce the refund, for goods returned outside these conditions.
Requesting a Return (RMA)
Email hello@carbonchains.co with your order or confirmation number, the item(s) and quantity, and the reason for return. We will issue an RMA number and return instructions.
Do not ship goods back before receiving an RMA. Unauthorised returns may be refused or returned to you at your cost.
Inspection & Approval
Returned goods are inspected at our Rotterdam yard. We will confirm whether the return is accepted, adjusted or rejected, normally within 10 working days of receipt.
Restocking
Accepted returns of standard stock items may be subject to a restocking charge of up to 15%, covering handling, re-inspection and re-certification. No restocking charge applies where goods are faulty or supplied in error by us.
Refunds
Approved refunds are issued to the original payment method within 14 days of the return being accepted. Refunds cover the price of the goods. Original and return carriage are refunded only where the return is due to our error or a defect.
Damaged or Incorrect Goods
Inspect your delivery on arrival. Report visible transit damage to the carrier and to us within 48 hours, with photographs.
If goods are defective, not to specification, or not what you ordered, contact us within 7 days of delivery. We will arrange repair, replacement or refund and cover return carriage. This is separate from any manufacturer or class-society warranty applying to the product.
Heavy ground tackle can shift in transit. Photograph any damage before signing for, or moving, the consignment.
Return Shipping & Risk
Unless the return is due to our error or a defect, you arrange and pay for return carriage and bear the risk in transit until the goods reach our yard.
Heavy items — anchors and chain lots — must be returned on suitable pallets or transport. Contact us to coordinate before dispatch.
Cancellations
You may cancel an order before dispatch, or before cutting or production begins, whichever is earlier. Once a bespoke or cut item has entered production, cancellation may not be possible or may incur costs already committed.
Statutory Rights & Law
This policy applies to business-to-business (B2B) sales and is governed by the laws. It does not affect any mandatory consumer rights that may apply to non-business purchasers under applicable law.
Our full Terms & Conditions of Sale prevail in case of conflict with this policy.
This policy sets out the terms on which Carbon Anchor & Chain accepts returns and issues refunds for goods we supply.
Because much of what we supply is certified, cut to length, or made to order, return eligibility depends on the product. Please read clauses 03–05 before requesting a return.
Overview & scope
This policy applies to orders placed through carbonchains.co and to orders confirmed by direct quotation. It forms part of, and is read together with, our Terms & Conditions of Sale, which prevail in the event of any conflict.
Nothing in this policy limits any rights you may have that cannot be excluded under applicable law.
Quotations & order acceptance
Quotations are valid for 30 days unless stated otherwise. An order is accepted once we issue an order confirmation. Grade, diameter, length, weight and certification are fixed at that point.
Check your confirmation carefully. Bespoke and cut items cannot be amended once production or cutting has begun.
Made-to-order & certified goods
The following are supplied to your specification and cannot be returned or refunded, except where faulty or supplied in error by us:
Chain cable cut, shortened or assembled to a specified lengthAnchors, chain or fittings manufactured, drilled or modified to orderGoods proof-tested, certified or serialised to a specific vessel or orderGalvanising, painting or marking carried out to your instructionClearance, ex-stock or "sold as seen" itemsOnce chain has been cut or an item has been certified to your order, it cannot be resold as standard stock. These items are final sale.
Standard stock — return window
Unmodified standard stock items may be returned within 14 days of delivery, provided you first obtain a Return Authorisation (clause 06) and the goods meet the conditions in clause 05.
Conditions for return
To be accepted, returned goods must be:
Unused and in original, resaleable conditionFree from corrosion, marking, cutting or modificationAccompanied by the original certificates, test documents and packagingCovered by a valid Return Authorisation (RMA) numberWe reserve the right to refuse a return, or to reduce the refund, for goods returned outside these conditions.
Requesting a return (RMA)
Email hello@carbonchains.co with your order or confirmation number, the item(s) and quantity, and the reason for return. We will issue an RMA number and return instructions.
Do not ship goods back before receiving an RMA. Unauthorised returns may be refused or returned to you at your cost.
Inspection & approval
Returned goods are inspected at our Rotterdam yard. We will confirm whether the return is accepted, adjusted or rejected, normally within 10 working days of receipt.
Restocking
Accepted returns of standard stock items may be subject to a restocking charge of up to 15%, covering handling, re-inspection and re-certification. No restocking charge applies where goods are faulty or supplied in error by us.
Refunds
Approved refunds are issued to the original payment method within 14 days of the return being accepted. Refunds cover the price of the goods. Original and return carriage are refunded only where the return is due to our error or a defect.
Damaged or incorrect goods
Inspect your delivery on arrival. Report visible transit damage to the carrier and to us within 48 hours, with photographs.
If goods are defective, not to specification, or not what you ordered, contact us within 7 days of delivery. We will arrange repair, replacement or refund and cover return carriage. This is separate from any manufacturer or class-society warranty applying to the product.
Heavy ground tackle can shift in transit. Photograph any damage before signing for, or moving, the consignment.
Return shipping & risk
Unless the return is due to our error or a defect, you arrange and pay for return carriage and bear the risk in transit until the goods reach our yard.
Heavy items — anchors and chain lots — must be returned on suitable pallets or transport. Contact us to coordinate before dispatch.
Cancellations
You may cancel an order before dispatch, or before cutting or production begins, whichever is earlier. Once a bespoke or cut item has entered production, cancellation may not be possible or may incur costs already committed.
Statutory rights & law
This policy applies to business-to-business (B2B) sales and is governed by the laws. It does not affect any mandatory consumer rights that may apply to non-business purchasers under applicable law.
Our full Terms & Conditions of Sale prevail in case of conflict with this policy.
Privacy PolicyContact
Questions about a return, refund or cancellation:
Email us your order number, items and reason, and we'll issue an RMA number and instructions.
Email a Return Request →For any question:
hello@carbonchains.co+31 (0)10 429 22 22Contact
Questions about a return, refund or cancellation:
Email us your order number, items and reason, and we’ll issue an RMA number and instructions.
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